International Journal of Quality & Reliability Management: Volume 8 Issue 5

TQM in Continuous‐process Manufacturing: Dow‐Corning (Australia) Pty Ltd

Ross L. Chapman, Paul Clarke, Terry Sloan

The implementation of Total Quality Management (TQM) principles and practices in continuous‐process manufacturing operations is described from initial consideration through to TQM…

TQM in Tertiary Education

Ian W. Saunders, Michael Walker

Total Quality Management (TQM) has achieved some success as a philosophy of management in manufacturing industry. The differences between the manufacturing situation and that of…

Employee Participation in TQC: The Effect of Job Levels on Participation and Job Satisfaction

Doug Harber, Fern Marriott, Nirwan Idrus

The outcome of the implementation of a Total Quality Control (TQC) programme in a large manufacturing enterprise in Australia is described. Emphasis is given to the effects of TQC…

Total Quality Management in the Australian Banking Industry

Patrick Dawson, Margaret Patrickson

The need for a strategic shift in senior management philosophy which encourages and promotes a culture of total employee involvement towards the attainment of service quality is…

Managing the Process of Cultural Change

Richard D. Hames

Very few Australian organisations have been able to effectively integrate and sustain the principles of quality management. A number of factors have contributed to this situation…

Implementation of TQM in an Australian Manufacturing Company

Helen De Cieri, Danny A. Samson, Amrik S. Sohal

The process of transition to Total Quality Management (TQM) at a major facility of a large Australian manufacturing company is described. The key steps taken by the company as…

Management and Statistical Issues Affecting Quality Improvement in Australia

Neil S. Barnett

Some aspects of the current dilemma facing much of Australia′s manufacturing industry during the present recession are examined. Despite the wave of quality awareness that is…

Employee Participation in TQC: An Integrative Review

Doug Harber, Fern Marriott, Nirwan Idrus

Employee participation is now considered a key element in the successful implementation of new management strategies in manufacturing industry. Relevant literature on the various…