International Journal of Quality & Reliability Management: Volume 40 Issue 2

Impact of perceived importance of cultural readiness factors on perceived importance of Lean Six Sigma success factors for manufacturers

Alireza Shokri, Gendao Li

This study aims at investigating the impact of the perceived importance of critical cultural readiness factors (CRFs) is on perceived importance of Lean Six Sigma (LSS) technical…

Sustainability through TQM practices in the food and beverages industry

Muslim Diekola Akanmu, Mohamad Ghozali Hassan, Bahtiar Mohamad, Norshahrizan Nordin

The study aims to examine the connection between practices of total quality management (TQM) and sustainability in Malaysia food and beverages companies (FBC). Continuous process…

Performance and service quality enhancement in a healthcare setting through lean six sigma strategy

Ajay Noronha, Shreeranga Bhat, E.V. Gijo, Jiju Antony, Alessandro Laureani, Chad Laux

The article intended to excavate the Lean Six Sigma (LSS) deployment challenges, Critical Success Factors (CSF), tools and techniques, and managerial implications in an Indian…

Quality management practices and quality of work life – a conceptual model development

Rashmi Srinivasaiah, Swamy Devappa Renuka, T.S. Nanjundeswaraswamy

The present study analyzes the research articles linking quality management practices (QMP) and quality of work life (QWL). The investigation leads toward the formulation of the…

An unsupervised one-class-classifier support vector machine to simultaneously monitor location and scale of multivariate quality characteristics

Arijit Maji, Indrajit Mukherjee

The purpose of this study is to propose an effective unsupervised one-class-classifier (OCC) support vector machine (SVM)-based single multivariate control chart (OCC-SVM) to…

Determinants of continuance intention to use mobile self-scanning applications in retail

Andreia Ferreira, Graça Miranda Silva, Álvaro Lopes Dias

Retailers are increasingly using self-service technologies to improve customer experience and reduce costs. The purpose of this study is to identify factors that could explain the…

Reliability degradation prediction of photovoltaic modules based on dependability methods

Hadef Hefaidh, Djebabra Mébarek, Negrou Belkhir, Zied Driss

The reliability prediction is among the most important objectives for achieving overall system performance, and this prediction carried out by anticipating system performance…

The influence of Internet banking services quality on e-customers’ satisfaction of Saudi banks: comparison study before and during COVID-19

Areej Abdulrahman Alarifi, Khalid Sami Husain

The main purpose of this study is to compare e-customer satisfaction in Saudi banks before and during coronavirus disease 2019 (COVID-19) pandemic by assessing the e-service…

Global study into the pros and cons of ISO 18404: a convergent mixed method study and recommendations for further research

Jiju Antony, Olivia McDermott, Michael Sony, Daryl Powell, Ronald Snee, Roger Wesley Hoerl

The paper aims to investigate the pros and cons of having a standard for lean six sigma developed in 2015. The study follows up on a previous study by Antony et al. (2021) in more…

Reconnoitering enablers of travelers' online hotel booking intention: moderation of service affordability and perceived pandemic risk

Abhijeet Biswas

The meddling of foreign players into the Indian hotel industry has triggered fervent competitiveness, and therefore, consumers' attitude, intention and behavior have been the…

Geometric imperfect preventive maintenance and replacement (GIPMAR) model for aging repairable systems

Nse Udoh, Effanga Effanga

This work seeks to develop a geometric imperfect preventive maintenance (PM) and replacement model (GIPMAR) for aging repairable systems due to age and prolong usage that would…

An exploration of organizational readiness factors for Quality 4.0: an intercontinental study and future research directions

Jiju Antony, Michael Sony, Olivia McDermott, Raja Jayaraman, David Flynn

Quality 4.0 incorporates the role of automation and digitization and provides competitive advantage for organizations by enhancing customer experience and increase profitability…

Conjoint analysis: the assumptions, applications, concerns, remedies and future research direction

Kushagra Kulshreshtha, Gunjan Sharma, Naval Bajpai

Since the inception of the conjoint analysis technique in the year 1971, papers addressing the epistemological aspects of conjoint analysis are scant. Hence, this paper attempts…

Quality 4.0: leveraging Industry 4.0 technologies to improve quality management practices – a systematic review

Afef Saihi, Mahmoud Awad, Mohamed Ben-Daya

Quality 4.0 is an emerging research topic concerned with rethinking how quality management needs to be adopted in the digital era. The purpose of this research is to conduct a…