International Journal of Quality & Reliability Management: Volume 36 Issue 9

Six Sigma metrics based on lognormal distribution for life tests

Ravichandran Joghee

The purpose of this paper is to propose an approach for studying the Six Sigma metrics when the underlying distribution is lognormal.

ARTQUAL: A comprehensive service quality model for measuring the quality of aesthetic environments and cultural centers

Abteen Ijadi Maghsoodi, Abbas Saghaei, Ashkan Hafezalkotob

The purpose of this paper is to formulate and validate a measurement model to evaluate the service quality of cultural centers. This study aims to expand the domain of service…

Cultural diversity and operational performance: entrepreneurial orientation as a mediator

Abdulqadir Rahomee Ahmed Aljanabi, Salah Hamasaeed Hamasaleh, Nor Azila Mohd Noor

The purpose of this paper is to test the mediating role of entrepreneurial orientation in the nexus between cultural diversity (CD) and firm operational performance (OP).

Application of Six Sigma DMAIC methodology to reduce the defects in a telecommunication cabinet door manufacturing process: A case study

Abhilash C.R., Jitesh J. Thakkar

The purpose of this paper is to apply the Six Sigma DMAIC methodology in order to reduce the rejections experienced in the manufacturing of the doors belonging to a…

Classification and positioning of TQM practices for implementation in steel industries: An AHP approach

Shweta Bajaj, Ruchi Garg, Monika Sethi, Sujit Dey

The purpose of this paper is to classify the total quality management (TQM) practices and position them based on their importance in the implementation of TQM in steel industries…

Impact of technology management on corporate sustainability performance: The mediating role of TQM

Muhammad Tasleem, Nawar Khan, Asim Nisar

Corporate sustainability is an evolutionary strategic management concept that has now attained much attention both in literature and practice. In the present globalization and…

Critical factors of effective implementation of IT-enabled ISO-9000 QMS

Manjeet Kharub

Although aligning information technology (IT) with quality management (QM) is a popular concept, it has not yet been properly, theoretically and empirically grounded. Therefore…

A cost minimisation model for system reliability allocation

Omkarprasad S. Vaidya, L. Ganapathy, Sushil Kumar

The purpose of this paper is to consider a nonlinear problem of minimizing the cost of providing reliable systems. The authors assume that the system consists of several…

Reliability engineering application to pipeline design

Olanrewaju Ayobami Omoya, Kassandra A. Papadopoulou, Eric Lou

The purpose of this paper is to investigate the application of reliability engineering to oil and gas (O&G) pipeline systems with the aim of identifying means through which…