International Journal of Quality & Reliability Management: Volume 35 Issue 5

Role of internal and external organizational factors in TQM implementation: A systematic literature review and theoretical framework

Kanwal Nasim

The purpose of this paper is to provide a conceptual framework for the development of total quality management (TQM) model for service organizations considering both internal and…

Impact of quality management systems on firm performance

Pankaj Kumar, J. Maiti, Angappa Gunasekaran

Within the operations management literature, quality management (QM) has been one of the most popular research areas over the last few decades. The impact of QM systems on firm…

Slack resources and quality performance: case of a mega health care organization

Artie Ng, Wai Ming Wang

Prior studies have examined the relationship between budgetary slack and short-termism of management within a profit-seeking business environment. The purpose of this paper is to…

Six Sigma in healthcare: a systematic review of the literature

Jiju Antony, Pruksathorn Palsuk, Sandeep Gupta, Deepa Mishra, Paul Barach

The purpose of this paper is to illustrate the systematic role played by Six Sigma methodology in improving the quality of healthcare. The literature review identifies the…

Productivity changes in Indian steel plants: DEA approach

Pankaj Kumar, J. Maiti

The purpose of this paper is to evaluate the technical efficiency and productivity changes in the integrated steel plants in India over a period of five years.

A fuzzy fault tree analysis based risk assessment approach for enterprise resource planning projects: A case study in an Iranian foodservice distributor

Mina Moeinedini, Sadigh Raissi, Kaveh Khalili-Damghani

Enterprise resource planning (ERP) is assumed as a commonly used solution in order to provide an integrated view of core business processes, including product planning…

Bounds for increasing multi-state linear k-within-(r,s)-of-(m,n):F lattice system

Taha Radwan

A multi-state linear k-within-(r, s)-of-(m, n): F lattice system consists of m×n components arranged in m rows and n columns. The possible states of the system and its components…