International Journal of Quality & Reliability Management: Volume 34 Issue 5

Quantitative analysis of Six Sigma, Lean and Lean Six Sigma research publications in last two decades

Alireza Shokri

The purpose of this paper is to extend previous studies to a hybrid analysis of three business improvement practices of Lean, Six Sigma and Lean Six Sigma (LSS) within last two…

Performance-based service quality model in postgraduate education

Magdy A. Khalaf, Nevien Khourshed

The purpose of this paper is to promote and analytically verify an advanced assessment design to evaluate service quality (SQ) especially in postgraduate higher education.

An assessment of national healthcare service delivery: a Ghanaian illustration

Kwabena G. Boakye, Charles Blankson, Victor R. Prybutok, Hong Qin

The purpose of this paper is to propose and test a healthcare framework of service quality, perceived value, and satisfaction in Ghana. More specifically, this study investigates…

How do health information and sensory attributes influence consumer choice for dairy products? Evidence from a field experiment in Ethiopia

Alemayehu Dekeba Bekele, Joost Beuving, Ruerd Ruben

The purpose of this paper is to examine the effect of health information and sensory attributes on consumer’s propensity to upgrade and their willingness to pay (WTP) for…

Critical observations on the statistical process control implementation in the UK food industry: A survey

Sarina Abdul Halim Lim, Jiju Antony, Zhen He, Norin Arshed

Statistical process control (SPC) is widely applied for control and improve processes in manufacturing, but very few studies have reported on the successful application of SPC in…

Quality management and customer results: the tourist accommodation sector in Spain

José Álvarez-García, María de la Cruz del Río-Rama, Biagio Simonetti

The purpose of this paper is to examine the relationship between the critical factors of quality and customer results and also investigate the structure of relationships between…

The four Rs performance indicators of water distribution networks: A review of research literature

Indra Gunawan, Frank Schultmann, Seyed Ashkan Zarghami

The purpose of this paper is to review the different interpretations of four key performance indicators of water distribution networks (WDNs): reliability, resilience, redundancy…

Optimum modified ramp-stress ALT plan with competing causes of failure

Preeti Wanti Srivastava, Tanu Gupta

Accelerated life test is undertaken to induce early failure in high-reliability products likely to last for several years. Most of these products are exposed to several fatal risk…