International Journal of Quality & Reliability Management: Volume 34 Issue 3

5S – a quality improvement tool for sustainable performance: literature review and directions

Jugraj Singh Randhawa, Inderpreet Singh Ahuja

The purpose of this paper is to present the comprehensive literature review on 5S and suggest possible gaps from the point of view of researchers and practitioners. The…

Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector

Durgesh Pattanayak, Maddulety Koilakuntla, Plavini Punyatoya

The purpose of this paper is to examine the effect of total quality management (TQM) on service quality (SQ), market orientation (MO) and the subsequent effect on customer…

Utilizing Kaizen process and DFSS methodology for new product development

Mahmoud Awad, Yassir A. Shanshal

The purpose of this paper is to propose a new framework for early design stage utilizing the benefits of Kaizen events, and Design for Six Sigma (DFSS) methodology. To…

The integration of standardized management systems: managing business risk

Manuel Ferreira Rebelo, Rui Silva, Gilberto Santos

Protecting business value is regarded to be the cornerstone of any organization. The purpose of this paper is to investigate and explore the potential contributions of the…

ISO 9001 and ISO/IEC 17025: Which is the best option for a laboratory of metrology? The Portuguese experience

José Barradas, Paulo Sampaio

According to the ISO 9001 standard, all the certified companies should calibrate their measuring equipment. By doing so, companies can guarantee, with rigor and quality…

Total quality management and innovation: Relationships and effects on performance of agricultural R&D organisations

Kaylasson Maistry, Dinesh Kumar Hurreeram, Vinaysing Ramessur

The purpose of this paper is to illustrate the relationship between total quality management (TQM) and innovation and the way each impacts on the performance of…

Reliability estimation in multicomponent stress-strength based on Erlang-truncated exponential distribution

Srinivasa Rao Gadde

The purpose of this paper is to consider the estimation of multicomponent stress-strength reliability. The system is regarded as alive only if at least s out of k (s<k…

One-unit repairable systems with active and standby redundancy and fuzzy parameters: Parametric programming approach

Mahtab J. Fard, Sattar Ameri, Syed Reza Hejazi, Ali Zeinal Hamadani

The purpose of this paper is to propose a procedure to construct the membership functions for a one-unit repairable system, which has both active and standby redundancy…