International Journal of Quality & Reliability Management: Volume 31 Issue 1

Subject:

Table of contents

A TOPSIS method to evaluate the technologies

Asis Sarkar

This paper aims to evaluate nine types of electrical energy generation options with regard to seven criteria. The analytic hierarchy process (AHP) was used to perform the…

A study of Chinese quality circle effectiveness

Jing Li, Toni L. Doolen

The purpose of this paper is to understand and measure the impact of goal clarity, goal difficulty, and management support on five social and technical outcomes for quality…

Identifying the impact of incremental innovations on customer satisfaction using a fusion method between importance-performance analysis and Kano model

Gerson Tontini, Jaime Dagostin Picolo

This paper aims to present and compare a new method, improvement gap analysis (IGA), with two different versions of importance-performance analysis (IPA) – original IPA and…

2008

The impact of organizational citizenship behavior on enterprise resource planning success: The mediator role of TQM

Mehdi Narimani, Elham Tabaeian, Maral Khanjani, Farzaneh Soltani

Although the research on organizational citizenship behaviors (OCBs) has increased dramatically in diverse fields during the past decade, little is known about the OCBs in the…

1891

Management control systems for business processes in uncertain environments

Stephen Eldridge, Jos van Iwaarden, Ton van der Wiele, Roger Williams

This paper aims to explore the application of management control systems (MCS) to business processes when an organisation is operating in an uncertain environment. The limitations…

3754

Service quality evaluation of car rental industry in China

Min Zhang, Yueyue Xie, Lili Huang, Zhen He

Due to the rapid development of automotive industry, China has become the world first in car production and consumption. However, under the pressure of environment pollution…

3737
Cover of International Journal of Quality & Reliability Management

ISSN:

0265-671X

Online date, start – end:

1984

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editor:

  • Professor Jiju Antony