International Journal of Quality & Reliability Management: Volume 30 Issue 4

Optimization of mean life of brands under cost constraints with an empirical study on mobile handsets

Anupama Tiwari, Dilip Roy

To a customer, higher quality is synonymous to higher expected life. Therefore, the purpose of this paper is to determine the existing life of the competing brands in a product…

Cost‐effective importance measure: A new approach for resource prioritization in a production plant

Suprakash Gupta, Jayanta Bhattacharya, Javad Barabady, Uday Kumar

The purpose of this paper is to propose a new measure for criticality analysis of different components of a production plant, called cost‐effective importance measure (CEIM) that…

Multi‐faceted views on a Lean Six Sigma application

Marcus Assarlind, Ida Gremyr, Kristoffer Bäckman

Lean and Six Sigma observers, researchers and managers are awaiting the next step, which many feel could take the form of a combination of the two concepts, known as Lean Six…

Mobile SERVQUAL: A comparative analysis of customers' and managers' perceptions

Amjad A. Abu‐El Samen, Mamoun N. Akroush, Bayan N. Abu‐Lail

The purpose of this paper is to reveal and compare the SERVQUAL dimensions from the customers' and the managers' perspectives, and to examine their effect on customer satisfaction…

An exploratory study of business excellence implementation in the United Arab Emirates (UAE) public sector: Management and employee perceptions

Rodney McAdam, William Keogh, Adil Ahmed El Tigani, Paul Gardiner

The aim of this paper is to explore the implementation issues of the Business Excellence Model and the process of self‐assessment, from both management and employee perspectives…

Service orientation and dynamic capabilities in Chinese companies: A macro‐analytical approach

Colm Fearon, Jian Yang, Heather McLaughlin, Geert M. Duysters

The purpose of this paper is to discuss and reflect upon some of the major (quality) issues concerning supply chain management (SCM) for Chinese companies.

Managing challenges in sustaining business excellence

Alan Brown

This paper aims to identify important challenges to sustaining business excellence amongst award‐winning companies in Australia.

Erratum