International Journal of Quality & Reliability Management: Volume 29 Issue 9

Agile software development practices: evolution, principles, and criticisms

Subhas Misra, Vinod Kumar, Uma Kumar, Kamel Fantazy, Mahmud Akhter

Agile software development is an emerging approach in software engineering, initially proposed and promoted by a group of 17 software professionals who practice a set of…

Improving processes in financial service organizations: where to begin?

Joran Lokkerbol, Ronald Does, Jeroen de Mast, Marit Schoonhoven

The purpose of this paper is to create actionable knowledge, thereby supporting and stimulating practitioners to improve processes in the financial services sector.

Residents' perception of the quality of public housing in urban areas in Ogun State, Nigeria

Eziyi O. Ibem

The general aim of this research is to investigate residents' perception of the quality of public housing and factors influencing this in Ogun State Southwest Nigeria. This is in…

The moderating effect of channel use on the quality‐loyalty relationship in multi‐channel e‐services

Rui Sousa

Services provided through the internet (e‐services) are typically offered as part of a broader Multi‐Channel (MC) service package, combining these services with services delivered…

A multicriteria optimisation model for reliability design of series‐parallel systems: part 1

Stephen Twum, Elaine Aspinwall, Jörg Fliege

Reliability is a major quality characteristic which has grown in importance as products/systems have become ever more sophisticated. Neglecting it could spell great losses in…

Design for reliability predictability (DRP): A novel approach to software construction for improved structural reliability prediction

Assefa Semegn, Eamonn Murphy

The purpose of this paper is to introduce a novel approach of designing, specifying, and describing the behavior of software systems in a way that helps to predict their…