International Journal of Quality & Reliability Management: Volume 28 Issue 9

Quality function deployment and its profitability engagement: a systems thinking perspective

Yahia Zare Mehrjerdi

The paper seeks to give some reviews of quality function deployment and by using a systems thinking perspective to show how QFD can be a useful and profit‐making tool for business…

The economic impact of quality management systems in Portuguese certified companies: Empirical evidence

Paulo Sampaio, Pedro Saraiva, António Guimarães Rodrigues

Despite all the studies carried out in order to analyze the impact of quality management systems implementation and certification over companies' financial performance…

On adopting quality orientation as an operations philosophy to improve business performance in banking services

Satish Mehra, Aaron D. Joyal, Munsung Rhee

This paper seeks to study the impact of adopting quality orientation as a business operations philosophy to enhance a firm's performance. Specifically, it aims to identify various…

Assessment of engineering colleges through application of the Six Sigma metrics in a State of India

Debaprayag Chaudhuri, Arup Ranjan Mukhopadhyay, Sadhan Kumar Ghosh

The purpose of the study is to measure the current or baseline institutional performance level of the Government and private engineering colleges in the state of West Bengal.

Reliability of the internal service encounter

Gamini Gunawardane

Service quality has been an active area of research during the last two decades. In this research, typically, service quality is considered from the viewpoint of the customer who…

Applying selected quality management techniques to diagnose delivery time variability

Paul Chapman, Michael Bernon, Paul Haggett

This research seeks to identify and apply techniques that can be used in a supply chain context to diagnose the causes of variability in delivery lead time.