International Journal of Quality & Reliability Management: Volume 26 Issue 8

The fit between organisational structure, management orientation, knowledge orientation, and the values of ISO 9000 standard: A conceptual analysis

Hazman Shah Abdullah, Jasmine Ahmad

The purpose of this conceptual paper is to examine the fit between values underpinning the ISO 9000 standard and selected managerial and organisational factors.

Which management practices are contributory to service quality?: Part 2: Findings from in‐depth interviews

Akiko Ueno

Previously, a questionnaire survey was conducted and it was found that some management practices were more influential to service quality than others. The purpose of this paper is…

Why quality management programs fail: A strategic and operations management perspective

Muhammad Asif, Erik Joost de Bruijn, Alex Douglas, Olaf A.M. Fisscher

This paper seeks to elaborate the reasons why quality management programs (QMPs) frequently fail to produce the intended results, and to demonstrate how QMPs could be effectively…

Modified closed loop model for service performance management

R. Parameshwaran, P.S.S. Srinivasan, M. Punniyamoorthy

The purpose of this paper is to develop an integrated closed loop performance management model for service industries.

Quality improvement in haemodialysis process using FMEA

A.D. Ookalkar, Anil G. Joshi, Dhananjay S. Ookalkar

The quality of haemodialysis process is a prime concern in renal care. This study, carried out at one of the leading Hospitals in Central India, providing kidney care and…

An efficient genetic‐dynamic programming procedure to design Bayesian control charts

Giovanni Celano, Antonio Costa, Sergio Fichera, Enrico Trovato

The search of the optimal economic design of the Bayesian adaptive control charts for finite production runs can be a long and tedious procedure due to the intrinsic structure of…