Table of contents
The implementation and performance outcomes of ISO 9000 in service organizations: An empirical taxonomy
Peter K.C. Lee, W.M. To, Billy T.W. YuThe purpose of this paper is to explore the patterns with which ISO 9000:2000 was implemented in service organizations, and to examine the performance outcomes and contextual…
The challenges of six sigma in improving service quality
Behnam Nakhai, Joao S. NevesThe purpose of this paper is to critically evaluate the contributions of six sigma methodology to the improvement of service quality. Since its development in the late 1980s, six…
System dynamics approach to analysing the cost factors effects on cost of quality
Behdad Kiani, Hadi Shirouyehzad, Fahime Khoshsaligheh Bafti, Hamidreza FouladgarThe purpose of this paper is to propose a model for analysing the influence of costs of quality.
User's perceived service quality of mobile communications: experience from Ethiopia
Rakshit NegiThe purpose of this paper is to explore the causal relationship between service quality dimensions and overall service quality, and to identify service quality gaps as experienced…
International financial reporting standards: an indicator of high quality?
Rudy A. Jacob, Christian N. MaduThe purpose of this paper is to examine the academic literature on the quality of International Financial Reporting Standards (IFRS), formerly International Accounting Standards…
Analysis of reliability using masked system life data
Donald E. Hutto, Thomas Mazzuchi, Shahram SarkaniThe purpose of this paper is to provide maintenance personnel with a methodology for using masked field reliability data to determine the probability of each subassembly failure.
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony