International Journal of Quality & Reliability Management: Volume 24 Issue 7

From quality management to socially responsible organisations: the case for CSR

Shirley‐Ann Hazlett, Rodney McAdam, Lisa Murray

The purpose of this paper is to focus on the growing interest of the role of business in society, commonly referred to as CSR. Historically CSR can be traced back to the 1950s…

Towards a third generation of quality management: Searching for a theoretical re‐conceptualisation of contemporary organisations based on the notions of stakeholders and transactivity

David Foster, Jan Jonker

The purpose of this paper is to provide an analysis of the changes that have occurred in Quality Management to demonstrate that a generational change has occurred. It then seeks…

TQM and CSR nexus

Abby Ghobadian, David Gallear, Michael Hopkins

The purpose of this paper is to explore the similarities and differences between Total Quality Management (TQM) and Corporate Social Responsibility (CSR). Moreover, the paper…

CSR performance: driven by TQM implementation, size, sector?

Andrew Robson, Ed Mitchell

The purpose of this paper is to consider organisational performance relating to “sustainability and inclusion” and to assess four related indicators across the manufacturing and…

A critical look on quality through CSR lenses: Key challenges stemming from the development of ISO 26000

Pavel Castka, Michaela A. Balzarova

The purpose of this paper is to map the key challenges that quality management faces in order to meet the demands of CSR. The paper focuses on ISO 26000 – a newly emerging…

Corporate governance as a critical element for driving excellence in corporate social responsibility

Arash Shahin, Mohamed Zairi

The purpose of this paper is to enhance understanding of corporate governance (CG) in delivering excellence in corporate social responsibility (CSR).

Overview to the Special Issue

Shirley-Ann Hazlett