International Journal of Quality & Reliability Management: Volume 24 Issue 6

Bank service quality: empirical evidence from Greek and Bulgarian retail customers

Eugenia Petridou, Charalambos Spathis, Niki Glaveli, Chris Liassides

Despite the rapid growth and internationalisation of the services sector, particularly financial services, managers today realize that to successfully leverage service quality as…

A study of measures to improve constructability

Franky W.H. Wong, Patrick T.I. Lam, Edwin H.W. Chan, L.Y. Shen

This paper is aimed at identifying the common approaches for improving constructability and evaluating their effectiveness of implementation.

Dynamic robust design with missing data

Hsu‐Hwa Chang

Robust parameter design is conventionally analyzed by means of statistical techniques. However, the statistical‐based approach is inefficient when optimizing a dynamic system in…

Total quality management and performance: The role of organization support and co‐worker support

Therese A. Joiner

The purpose of this paper is to explore the relationship between the extent of total quality management (TQM) implementation and organization performance, and the moderating…

Simulation based reliability evaluation of AC power supply system of Indian Nuclear Power Plant

K. Durga Rao, H.S. Kushwaha, A.K. Verma, A. Srividya

The purpose of this paper is to demonstrate the potential of simulation approach for performance evaluation in a complex environment with a case of application from Indian Nuclear…

Availability allocation through importance measures

Javad Barabady, Uday Kumar

To define availability importance measures in order to calculate the criticality of each component or subsystem from the availability point of view and also to demonstrate the…