International Journal of Quality & Reliability Management: Volume 23 Issue 3

Understanding the quality of relationships in consumer services: A study in a retail environment

Amy Wong, Amrik S. Sohal

The purpose of this study is to examine consumer perceptions of their shopping experience in a retail environment.

The application and use of the PAF quality costing model within a footwear company

David R. Bamford, Nicola Land

The purpose of this paper is to describe an investigation into collection and measurement of cost of quality, explaining how this information was presented and used for business…

Determinants of environmentally responsible operations: a review

Kit Fai Pun

The purpose of this paper is to discuss the underlining needs for and determinants (factors, tools and methods) of environmentally responsible operations (EROs) and present some…

A study on applying FMEA to improving ERP introduction: An example of semiconductor related industries in Taiwan

Ching‐Chow Yang, Wen‐Tsaan Lin, Ming‐Yi Lin, Jui‐Tang Huang

Facing the competition pressure of internationalization and diversification, the semiconductor industry of Taiwan has to increase the activation/utilization rate of machines…

Unbiased estimators for mean time to failure and percentiles in a Weibull regression model

L.L. Ho, A.F. Silva

To present the bootstrap procedure to correct biases in maximum likelihood estimator of mean time to failure (MTTF) and percentiles in a Weibull regression model.