International Journal of Quality & Reliability Management: Volume 22 Issue 3

Applying gap analysis in the health service to inform the service improvement agenda

Rhian Silvestro

The need to better understand patient priorities in order to provide higher levels of patient care is an ongoing challenge for managers across the UK NHS. Indeed, the failure of…

Development of the instrument IMAQE‐Food to measure effectiveness of quality management

M. van der Spiegel, P.A. Luning, G.W. Ziggers, W.M.F. Jongen

Manufacturers use several quality assurance systems to assure quality. However, their effectiveness cannot be assessed because an instrument does not exist. This article is based…

Relationship between TQM and TPM implementation factors and business performance of manufacturing industry in Indian context

Dinesh Seth, Deepak Tripathi

To study the strategic implications of TQM and TPM in an Indian manufacturing set‐up and to detail literature reviews to highlight gap areas. To examine the relationship between…

A quality management model based on the “deep quality concept”

Alira Srdoc, Alojzij Sluga, Ivan Bratko

According to many authors, differences in firm performances are increasingly attributed to tacit knowledge that cannot easily be transmitted or imitated. On the other hand…

Numerical analysis of reliability and availability of the serial processes in butter‐oil processing plant

Pawan Gupta, Arvind Kumar Lal, Rajendra Kumar Sharma, Jai Singh

Proposes a method to compute reliability and long‐run availability of the main parts of the butter‐oil (melted butter) manufacturing plant. This manufacturing plant consists of…

Strategic value of reliability and maintainability management

Christian N. Madu

This paper aims to examine the strategic value of reliability and maintainability management in achieving competitiveness and customer satisfaction. It looks into performance…

Principles of Supply Chain Management – A Balanced Approach

Chu‐hua Kuei