Table of contents
Enhancing educational learning through some TQM principles
Satish Mehra, Munsung RheeCooperative learning process has been suggested by few researchers as a tool to enhance classroom learning, however, implementation of cooperative learning process in education…
Customers' perceptions of online retailing service quality and their satisfaction
Minjoon Jun, Zhilin Yang, DaeSoo KimOnline service quality is one of the key determinants of the success of online retailers. This exploratory study revealed some important findings about online service quality…
Is ISO 9004 a path to business excellence?: Opinion of Canadian standards experts
Kathryn Boys, Stanislav Karapetrovic, Anne WilcockISO 9001 and ISO 9004 were created as a “consistent pair” of standards so that businesses that wanted to exceed the requirements of 9001 could use the principles of 9004 to move…
Transitioning from total quality management to total innovation management: An Australian case
Daniel I. Prajogo, Amrik S. SohalAddresses the key question of whether there is a link between quality management practices and innovation performance. Presents an empirical case study of a large manufacturing…
Importance‐performance analysis for improving quality of campus food service
Henry Aigbedo, Ravi ParameswaranManaging service operations has continued to assume greater importance in most developed economies. This is in view of the ubiquity of service organizations and operations, the…
An empirical assessment of the financial performance of Malcolm Baldrige Award winners
Rudolph Jacob, Christian N. Madu, Charles TangThe Malcolm Baldrige Award was created in 1987 to curtail the US loss of market share to foreign producers and to encourage a focus on management of quality and customer…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony