International Journal of Quality & Reliability Management: Volume 21 Issue 6

TQM: why it will again become a top management issue

Roger Williams, Ton van der Wiele, Jos van Iwaarden, Rolf Visser

Although total quality management might be defined as a passing fad there are three key reasons why it will remain (or return as) an important issue on the agenda for top…

TQM as a competitive factor: A theoretical and empirical analysis

Ana Belén Escrig‐Tena

The influence of total quality management (TQM) on performance has been a prominent topic in numerous empirical studies, most of which have shown the relationships between the two…

Simulation of the economics of quality improvement in manufacturing: A case study from the Thai automotive industry

Danupun Visawan, James Tannock

The study of quality economics for manufacturing has focussed mainly on investments and costs, rather than attempting to quantify the benefits of improved quality in the market…

Food safety and quality systems in Canada: An exploratory study

Thanh Nguyen, Anne Wilcock, May Aung

This study explored the experiences of quality professionals with the Hazard Analysis Critical Control Point (HACCP) system in the food industry in Canada. Similarities and…

Determination of the optimal allocation of parameters for gauge repeatability and reproducibility study

Jeh‐Nan Pan

Recently, gauge repeatability and reproducibility (GR&R) study has been highly regarded by the quality practitioners when QS9000 and D19000 become fashionable requirements for…

Six Sigma: myths and realities

Nihar Ranjan Senapati

The Six Sigma approach has set a new paradigm of excellence in any manufacturing ambience. But do the ground realities speak in favor of spending millions of $ budget, when any…