International Journal of Quality & Reliability Management: Volume 20 Issue 7

Quality configurations:a contingency approach to quality management

Stefan Lagrosen, Yvonne Lagrosen

This article departs from Mintzberg's framework in which five different organisational configurations are defined. The purpose of the study has been to identify and describe the…

Adopting a learning‐based approach to improve internal communications: A large utility experience

Joan Henderson, Rodney McAdam

The aim of the paper is to review the internal communication process of an electrical utility organisation and propose a template for improving communications centred on learning…

Survey and case investigations on application of quality management tools and techniques in SMIs

Shamsuddin Ahmed, Masjuki Hassan

Quality management (QM) cannot be assured unless some objective assessments are undertaken. A number of tools and techniques are available to conduct such analysis. Although some…

Comparing and combining individual x‐charts and x‐bar charts

Chan‐Ieong Chan, Alan Ching Biu Tse, Frederick H. K. Yim

Control charts have played an important role in monitoring the performance of operation processes, ever since their invention. Traditionally, according to Juran's idea and others…

Availability of weapon systems with multiple failures and logistic delays

K. Sadananda Upadhya, N.K. Srinivasan

Maintaining a high level of availability of weapon systems during battles becomes important from the point of view of winning the battle. Due to attrition factors (failure due to…

Availability optimization with genetic algorithm

He´lio Fiori de Castro, Katia Lucchesi Cavalca

This paper presents an availability optimization problem of an engineering system assembled in a series configuration which has the redundancy of units and teams of maintenance as…

Training across Multiple Locations

Jeremy Schnorbus

Gower Handbook of Supply Chain Management

Chu‐Hua Kuei