Table of contents
Service recovery at a financial institution
Rogério Puga Leal, Zulema Lopes PereiraEmpirical research on quality improvement in service organisations has been growing in recent years but it still lags behind the developments observed in manufacturing. It has…
ISO 9000‐based quality assurance approaches and their relationship with strategic analysis
Clara Martínez Fuentes, Francisco Balbastre Benavent, M.A. Escribá Moreno, T.F. González Cruz, M. Pardo del ValMany organisations use the ISO 9000 series as a reference framework to establish their quality assurance system. In doing so, most of them overlook the process of interpreting and…
The quality of information
Paul LillrankThe primary concern of quality improvement in professional services is not the input‐output conversion, but the information that enables and controls action. The quality of…
Safety management system registration in the shipping industry
Kit‐Fai Pun, Richard C.M. Yam, Winston G. LewisShipping is perhaps the most internationally recognized of all the world's great industries – and one of the most dangerous. It has always been accepted that the best way of…
Imprecise reliability of cold standby systems
Lev V. UtkinMost methods of reliability analysis of cold standby systems assume that the precise probability distributions of the component times to failure are available. However, this…
Quality function deployment for designing a basic statistics course
Salih O. Duffuaa, Umar M. Al‐Turki, Faisel M. HawsawiThe quality of academic programs is drastically affected by the design of the courses within the program. The design and delivery of courses are the most essential elements for…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony