Table of contents
Self‐assessment practices in large organisations: Experiences from using the EFQM excellence model
Peter Samuelsson, Lars‐Erik NilssonThe performance of self‐assessment and the various tools for conducting self‐assessment have been frequently debated in the literature. This paper discusses the complete process…
Self‐audit of process performance
Stanislav Karapetrovic, Walter WillbornQuality audit, as a methodology for evaluating system, product and/or process performance against established requirements, has experienced substantial growth in worldwide use in…
A review and classification of total quality management research in Australia and an agenda for future research
Shams‐ur Rahman, Amrik S. SohalOver the last decade, Australian organisations have embraced total quality management (TQM) as an effective management philosophy. However, a recent report indicated that there is…
Quality function deployment in healthcare: Methods for meeting customer requirements in redesign and renewal
Lieuwe Dijkstra, Hans van der BijIn the current decade, client requirements appear to play an increasingly important role in designing not‐for‐profit organisations, in particular in the domains of services and…
Minimising equipment down time under shock load conditions
Subhash Mathew, Damian KennedyRandom shocks are a leading cause of equipment failure. The shocks arise because of large variations in parameters like operating load, voltage, pressure, thermal load, hardness…
Robustness of the neural network based control chart pattern recognition system to non‐normality
Ruey‐Shiang GuhControl chart pattern recognition is a critical issue in statistical process control, as unnatural patterns on control charts are often associated with specific assignable causes…
ISSN:
0265-671XOnline date, start – end:
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Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony