Table of contents
The criterion weights of the EFQM excellence model
Jacob K. Eskildsen, Kai Kristensen, Hans Jørn JuhlThis paper examines the weight structure of the EFQM excellence model. This is done through a survey among 756 chief executive officers from Danish companies who responded to a…
A conceptual QFD planning model
S. Bruce Han, Shaw K. Chen, Maling Ebrahimpour, Manbir S. SodhiQuality function deployment (QFD) is a structured approach to seek out customers, understand their needs, and ensure that their needs are met. QFD is probably the most important…
In search of quality: the quality management experience in Singapore
Josephine Yong, Adrian WilkinsonThe total quality management (TQM) literature has largely been based on experience in Japan, the USA and the UK, however, other countries especially those in South‐east Asia…
Consolidation of China’s quality transformation efforts: a review
Kwai‐Sang Chin, Kit‐Fai Pun, Hong‐Ming HuaThe development, maintenance and improvement of quality efforts rest significantly on several internal and external enablers that encompass the building of quality infrastructure…
Optimal testing‐time allocation for modular systems
M. Xie, B. YangSoftware testing is usually a very costly and time‐consuming phase in software development. As most software systems are modular, it is of great importance for the management to…
The relationship between supply chain quality management practices and organizational performance
Chu‐Hua Kuei, Christian N. Madu, Chinho LinThis study tests middle managers’ perceptions on the association between supply chain quality management practices and organizational performance. Two instruments were used for…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony