International Journal of Quality & Reliability Management: Volume 17 Issue 1

Quality performance and organizational culture: A New Zealand study

Lawrence M. Corbett, Kate N. Rastrick

For many years culture has been claimed as an important component of organizational success in general and TQM and quality improvement in particular. This study examined…

The MaxMin EWMA tolerance limits

Raid W. Amin, Kuiyuan Li

When there is a change in a process, the MaxMin exponentially weighted moving average (EWMA) control chart shows which parameters have increased or decreased. The MaxMin EWMA may…

Measures to assess the impact of information technology on quality management

Chooi‐Leng Ang, Mark Davies, Paul N. Finlay

Both quality management and the use of information technology have been widely researched over recent years. However, there has been no well‐founded empirical research on the two…

Quality management implementation in Russia : Strategies for change

R.P. Dickenson, D.R. Campbell, V.N. Azarov

This paper assesses the current knowledge and perceived needs of the key actors in quality management in Russia and examines various strategies for change, in the context of both…

Quality assurance in small business organisations: myths and realities

Sonny Nwankwo

The past decade witnessed a remarkable growth in the number of small businesses in the UK seeking to implement formal quality assurance systems, principally the ISO 9000/BS5750…