International Journal of Quality & Reliability Management: Volume 16 Issue 8

Strategy and planning for innovation management – a business excellence approach

Anne Martensen, Jens J. Dahlgaard

This paper highlights how the European Business Excellence Model can be adapted to innovation when formulating strategies and plans. The Business Excellence Model is too general…

Towards TQM for foreign manufacturing firms operating in mainland China

C.L. Yeung, L.Y. Chan

Foreign manufacturing firms operating in mainland China face an adverse operational environment caused by poor quality management staff and the undereducated workforce. The…

Determination of optimal burn‐in condition – a case study in switch mode rectifier

Chao‐Ton Su, Cheng‐Lin Wu

Burn‐in is an effective means of screening out the infant mortality components of a system. Most related studies investigated burn‐in by curve fitting for a failure model and cost…

Internal service quality – an empirical assessment

Chu‐Hua Kuei

There is a great need for empirical research to evaluate internal organizations’ (e.g. information system department, accounting department, and purchasing department) service…

Bridging the needs and provisions of quality education and training: an empirical study in Hong Kong industries

K.F. Pun, K.S. Chin

Recently, significant shifts of competitive edge in industry have been sharpening the needs for quality education and training (QET). “Quality” is conformance to requirements and…