International Journal of Quality & Reliability Management: Volume 15 Issue 8/9

Subject:

Table of contents

Design and implementation of a program quality assessment tool: three case studies of primary health services in developing countries

Praema Raghavan‐Gilbert, David Phillips, A. Lee Gilbert

The total service quality paradigm has been slow in diffusing to the health service domain, and TQM techniques are even less widely used to govern primary health services in the…

Quality management practices: a comparative study between East and West

Jens J. Dahlgaard, Kai Kristensen, Gopal K. Kanji, Hans J. Juhl, Amrik S. Sohal

This paper compares quality management practices in manufacturing companies in the East and the West. It uses data collected from three countries in the East, namely Japan, Korea…

2241

A survey of applications of computer‐based technologies in support of quality

E.W.T. Nga, T.C.E. Cheng

This paper presents the findings based on a survey conducted to examine the status and extent of the use of computer‐based technology (CBT) to support “quality”, including such…

Quality of customer service in supply chain system: a diagnostic study

R.K. Sinha, A. Subash Babu

Supply chain systems play very significant roles to improve the quality of customer service and therefore, derive considerable attention from managers of enterprises in pursuit of…

1896

An employee involvement strategy for ISO 9000 registration and maintenance: a case study for Hong Kong and China companies

S.P. Cheng, V.M. Rao Tummala

Examines the involvement of all levels of employees in Hong Kong and China companies for ISO 9000 registration and maintenance. For convenience, the employee levels are divided…

1133

Management of quality vis‐à‐vis quality of management in the Asia‐Pacific region: a conceptual analysis

Appa Rao Korukonda

The Asia‐Pacific region today is swept by an unprecedented rate of change, complexity, interconnectedness, and uncertainty. Now perhaps more than at any other time since World War…

Lower confidence limits of process capability indices for non‐normal process distributions

Lee‐Ing Tong, Jann‐Pygn Chen

When the process probability distribution is non‐normal or is unknown, the process mean and standard deviation may not properly describe the distribution’s shape. Consequently…

Assessing manufacturing/quality culture and practices in Asian companies

Amrik S. Sohal

This article uses data collected from direct observations made during visits to over 20 Asian companies over a period of four years (1992‐1995) and discusses the culture and…

1126

Manufacturing conformity assessment through Taguchi’s quality loss function

Marco Perona

Taguchi’s quality loss function is here proposed as a tool to evaluate costs connected to non conformity in manufacturing industries. First of all, Taguchi’s quadratic cost…

Total quality management: a new perspective for improving quality and productivity

A. Gunasekaram, S.K. Goyal, T. MArtikainen, P. Yli‐Olli

This paper deals with total quality management (TQM) with an emphasis on developing suitable strategies for improving quality and productivity in manufacturing systems. In recent…

3926

External customer satisfaction as a performance measure of the management of a research and development department

Elizabeth Hirons, Alan Simon, Clive Simon

The aim of this study was to determine whether customer satisfaction can be used as a reliable measure of the performance of the management of a research and development (R&D…

2250
Cover of International Journal of Quality & Reliability Management

ISSN:

0265-671X

Online date, start – end:

1984

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editor:

  • Professor Jiju Antony