International Journal of Quality & Reliability Management: Volume 15 Issue 6

A framework for business system and quality management integration

Charles W. LaHay, James S. Noble

Many articles have been written on how to implement total quality management (TQM) and have stated that customer satisfaction is the key to long‐term profits. However, there has…

Modified process control chart in IC fabrication using clustering analysis

Lee‐Ing Tong

During the complicated production process in integrated circuit (IC) fabrication, various types of defects on a wafer surface are unavoidable. As the wafer size increases, the…

Reliability tests to control design quality: a case study

Saskia M. de Theije, Peter C. Sander, Aarnout C. Brombacher

Because of the importance of the product design process, a good control of it is of vital importance. It is shown how design tests can be defined and executed that are able to…

Individual decision making: implications for decision training in TQM

Linley C. Hartmann, Margaret Patrickson

This paper questions whether a decision making approach based on rational processes is appropriate considering recent developments in decision theory. The paper begins by…

Quality function deployment and its use in designing information technology systems

K.C. Tan, M. Xie, E. Chia

Presently, there is much focus on measuring and improving the quality of industrial systems with little attention paid to the quality of information technology (IT) related…

Taguchi’s methodology for multi‐response optimization: A case study in the Indian plastics industry

P.B.S. Reddy, K. Nishina, A. Subash Babu

Reports on a study carried out on an injection moulding process to produce agitators for washing machines, following complaints from customers. The study revealed that there was a…