International Journal of Quality & Reliability Management: Volume 15 Issue 5

Quality management systems certification: a survey

David J. Bryde, Brian Slocock

Describes research into attitudinal differences between small‐sized and medium/large‐sized organisations towards the benefits/limitations of obtaining certification for a quality…

A maintenance inspection model: optimal and heuristic solutions

M. Ben‐Daya, M. Hariga

In this paper, we develop a model for machine maintenance inspection problem. Conditions under which an economical solution exists are derived. An optimal solution procedure…

A journey toward total quality management through ISO 9000 certification ‐ a study on small‐ and medium‐sized enterprises in Singapore

Hesan A. Quazi, Samuel R. Padibjo

Literature review highlights the importance of TQM for SMEs to improve their current business practices as well as quality of products and services, to ensure long‐term survival…

Applying neural network approach to achieve robust design for dynamic quality characteristics

Chao‐Ton Su, Kun‐Lin Hsieh

This study presents an effective means of applying neural networks to achieve robust design with dynamic characteristic considerations. Two neural networks are constructed to…

Policy deployment: an examination of the theory

R.G. Lee, B.G. Dale

This paper relates the main findings of a literature review of policy deployment. The search revealed that less than 20 papers in the English language had been written on the…

Total quality management: applicability to law firms

Steven E. Abraham, Michael S. Spencer, Eloise L. Monk

The practice of law is under pressure from various sources. Economics is one such source. The number of licensed lawyers is growing rapidly at a time when other disciplines are…