International Journal of Quality & Reliability Management: Volume 15 Issue 4

Supportability ‐ critical factor on systems’ operational availability

U. Dinesh Kumar, J. Knezevic

High reliability, maintainability, safety and supportability are expected from today’s modern systems. In the recent years supportability has been widely accepted as a major…

Developing effective customer‐supplier relationships: more than one way to skin a cat

Steve New, Bernard Burnes

The paper uses data from a questionnaire survey of UK firms to examine the ways in which benefits and costs are divided in buyer‐supplier relationships. These results are analysed…

An application of quality function deployment to improve the quality of teaching

Kokin Lam, Xiande Zhao

Over the years, many teaching methods and techniques have been suggested and used in university teaching. However, the effectiveness of these teaching techniques and methods has…

Technique for pre‐implementation assessment in total quality programs

C.M. Wright, C.G. Riggle, B.G. Wright

This paper shows that the current quality literature does not consider all factors that affect quality program implementations. Employee perceptions of quality differ across…

Product’s technical quality profile design based on competition analysis and customer requirements: an application to a real case

Fiorenzo Franceschini, Mauro Zappulli

This paper concerns the problem of product’s technical quality profile design based on competition analysis and customer requirements. A modified version of Qbench algorithm has…

A heuristic approach for the economic design of X ‐ and R control charts

René Gélinas, Pierre Lefrançois

This paper proposes a simplified procedure to approximate optimal values for the sample size, control limits, and sampling interval of a control chart based quality control…