International Journal of Quality & Reliability Management: Volume 14 Issue 7

ISO 9000 among Australian companies: impact of time and reasons for seeking certification on perceptions of benefits received

Robert Jones, Guenter Arndt, Richard Kustin

Utilizes a survey of 272 Australian ISO 9002 quality certified companies to examine two issues: first, the relationship between a company’s initial motivation for seeking…

Expected value and variance of warranty cost of repairable product with two types of warranty

Won Young Yun

Considers the estimation problem of the total warranty cost under two types of warranty. The product (e.g. car) is sold under two types of warranty (mileage and age). The failed…

Senior executives and the ISO 9000‐TQM transition: A framework and some empirical data

W. Andrew Taylor, Sarah T. Meegan

Synthesizes 12 factors from the literature which are likely to influence organizational transition from ISO 9000 registration to TQM. All 12 factors relate to the roles and…

An economic comparison of inspection and control charting using simulation

James D.T. Tannock

Control charts for statistical quality control have been the subject of academic study for many years. Various analytical approaches to economic control chart design have been…

Stratified production process: sensitivity of detecting a single stratum shift

Atul Agarwal, R.C. Baker

The commitment to statistical process control programmes is becoming commonplace in US industry. However, some companies are experiencing failure of these programmes, particularly…

Hong Kong students’ perceptions of structures for total quality management

H. Izumi, R.C. Whitfield

The popularity of TQM in Asia raises the question of how well students who must later work with the concept understand TQM. Investigates changes in undergraduate and postgraduate…

The Cpk index and its confidence intervals

Michael Greenwich, Hwa Nien Chen

Introduces a practical method of constructing confidence intervals for the C_pk index. Constructs these confidence intervals based on the asymptotic normality of estimators for the…