International Journal of Quality & Reliability Management: Volume 13 Issue 4

Strategic quality management, Malcolm Baldrige and European quality awards and ISO 9000 certification: Core concepts and comparative analysis

V.M. Rao Tummala, C.L. Tang

Describes the important contributions of quality gurus like Deming, Juran, Crosby, Feigenbaum, Ishikawa and Garvin which led to the evolutionary development of Strategic Quality…

Analysing equipment failure rates

J.M. Freeman

Reports on recent research at NORWEB, concerned with rationalizing the company′s equipment replacement policies which has focused on the failure rates of 11kV/415V pole mounted…

An examination of the relationship between conformance and quality‐related costs

S. Thomas Foster

Reports the results of a case study which undertook to examine the relationship between conformance and quality‐related costs. The controversial Lundvall‐Juran economic quality…

ISO 9000 as an entry key to TQM: the case of Greek industry

George Tsiotras, Katerina Gotzamani

Observes that the development and use of quality assurance systems became wider with the use of ISO 9000 International Standards. The standards have become very popular and have…

A simple procedure to compute the optimal repair cost limit under minimal repair

Kun‐Jen Chung, Shy‐Der Lin

When the system fails, the decision to repair or replace a failed unit may depend on the estimated repair cost. Such an idea is called repair limit replacement policy. The repair…

An application of Taguchi’s robust experimental design technique to improve service performance

Ashok Kumar, Jaideep Motwani, Luis Otero

Manufacturers in Europe, Japan, and the USA have widely employed the Taguchi methods of robust experimental design in optimizing product designs and manufacturing/assembly…

Erratum

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/02656719510089920. When citing the…