Table of contents
Optimal process variance under Taguchi loss
Samar K. Mukhopadhyay, Debopam ChakrabortyMost research on the process control charts concentrates on theeconomic design of its parameters. Reduction of variance as a controldecision has not been researched. Presents a…
A comparative assessment of some major quality awards
G.A. BohorisSearching for quantitative tools to monitor the attainment of TQMobjectives, reviews the Japanese, European and American quality awardsand discusses their significance to…
A technology choice for noise reduction: a quality management case study
Edward T. Swanson, Anil B. JambekarPresents a quality management case study describing the resolutionof one type of audible noise during operation of a clothes dryer. Thenoise, if heard by the customer, frequently…
The application of TQM in a hospital’s casualty and pathology departments
Rajiv Kohli, Barbara Kerns, Guisseppi A. ForgionneAlthough total quality management (TQM) has been appliedsuccessfully in various manufacturing and service enterprises,health‐care organizations have been slow to follow this lead…
Modelling sales processes as preparation for ISO 9001 certification
Bernd Jahnke, Michael Bächle, Monika SimoneitWhen trying to establish quality management in a service industryone is confronted with a particular set of problems due to thedistinctive characteristics of service processes…
The TQM jungle: a dialectical analysis
John G. Watson, Appa Rao KorukondaAttempts to position TQM in relation to well‐establishedtheoretical and conceptual constructs in management theory literature.Argues that this needs to be done to prevent TQM from…
On the in‐process inspection and correction facilities
Dradjad IriantoInspection for quality of product is performed mostly at the end ofthe production line. Therefore, non‐conformance is known at the time itis inspected. One solution is applying in…
A structured approach to product and process optimization for manufacturing and service industries
Biren PrasadContinuous improvement is a cyclic process of product and processoptimization over a product life cycle. Optimization is beyond qualityand reliability management – meaning, an…
Understanding TQM in service systems
R.R. Lakhe, R.P. MohantyAttempts to explain the dimensions of total quality management(TQM) in service systems. There are varied perspectives inconceptualizating, articulating and implementing TQM in a…
A process‐based view for customer satisfaction
Moreno Muffatto, Roberto PanizzoloMany scholars have highlighted, from both the theoretical and theempirical perspective, the importance of customer satisfaction forfirms’ competitiveness. Most contributions…
Assessing the outcomes of quality improvement interventions: the role of X‐chart methodology
Joanne M. Sulek, Mary R. Lin, Ann S. MarucheckAssessing the impact of a quality improvement intervention on anorganization is particularly difficult in a high contact serviceoperation where the intangible service encounter is…
A balanced maintenance schedule for a failure‐prone system
Bhaba R. Sarker, Junfang YuService systems that require failure rate below a predeterminedvalue usually need maintenance in order to operate at that level ofreliability. One major issue in maintenance…
Towards TQM using kaizen process dynamics: a case study
Shrinivas Gondhalekar, A. Subash Babu, N.B. GodrejA kaizen system was designed and installed in a largemanufacturing organization as a part of a TQM exercise. Detailed studieswere carried out by collecting extensive data over a…
A mismatch of cultures: a pitfall of implementing a total quality approach
Tauno Kekäle, Jouni KekäleLooks at the concept of organizational culture according to Schein,where the system of basic assumptions is developed by the organizationduring its history. These assumptions are…
ISSN:
0265-671XOnline date, start – end:
1984Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridMerged from:
International Journal of Quality ScienceEditor:
- Professor Jiju Antony