International Journal of Quality & Reliability Management: Volume 10 Issue 5

Total Quality Management from Theory to Practice: A Case Study

Clinton O. Longenecker, Joseph A. Scazzero

Most quality professionals recommend a core set of attributes as the nucleus of any quality improvement process. These attributes include: (1) clarifying job expectations; (2…

A Cost Model for Parameter Design

Jen‐der Day

Proposes a cost model for parameter design in quality engineering. In this model the total cost is minimized to obtain the best design. The total cost includes quality loss, cost…

Modelling Failure Modes and Effects Analysis

Warren Gilchrist

Presents a critical review of the method of FMEA and in particular of the risk priority number (RPN) used for ranking failure modes. Though the method itself is of great use, the…

Diagnostic Studies in the Copper‐coating Process: A Case Study

P.B.S. Reddy, A. Subash Babu, M.N. Gopalan

Reviews a real‐life investigation carried out on copper coating of CO⊂2 welding wire. The major quality problems were non‐uniformity in coating thickness and other associated…

Organizational Culture as a Missing Link in Quality Management

Dirk Pieter van Donk, Geert Sanders

Quality management ignores organizational culture to a great extent. Establishes the relationship between organizational culture and quality management and presents a method for…

The Workforce‐oriented Incentive Potential of Quality Circles in the FRG

Joachim Deppe

Investigates the objectives of QCs in German companies from the point of view of the workforce as opposed to that of the management, i.e. the workforce‐oriented potential of QCs…