International Journal of Bank Marketing: Volume 5 Issue 4

The Impact of Technology on Bank Operations and Bank Marketing

Jack Revell

Electronic technology has been one of the main factors in determining the present structure of the banking system of most developed countries. The applications of technology and…

The Technical Environment of Banks and Its Implications

Nick Cowan

The use of information technology in banks from the earliest use of mainframe computers to the latest developments is summarised. In an environment in which government has…

A Softly Softly Approach to Banking Technology

Frank Rees

Developments in the application of banking technology to retail customer service in Australia are examined. The latest technology must be “married” to customer requirements…

Adoption Patterns of New Banking Technology in Southeast Asia

William R. Swinyard, Leow Ger Ghee

ATM cardholders and nonholders in the Republic of Singapore have been researched. Cardholders and nonholders are contrasted in their demographic, attitudinal and social…

Perceptions of Computerisation by Bank Branch Employees

Oded Shenkar

A case study in which perceptions regarding the introduction of computer terminals to the branches of an Israeli bank is presented. Employees appear to believe that computers…

Corporate Attitudes towards Electronic Banking in Norway

Barbara R. Lewis, Kurt E. Hoel

The banking environment is characterised by continuing social, economic, technological and regulatory change, and current challenges include increasing competition from both bank…

Expert Systems at the Banker's Reach

Dimitris N. Chorafas

Expert systems are computer software packages that experts in specific fields enrich with their knowledge by distilling their expertise into a set of laws for the system. The…