International Journal of Bank Marketing: Volume 40 Issue 7

Affective and cognitive factors that hinder the banking relationships of economically vulnerable consumers

Marta de la Cuesta-González, Beatriz Fernandez-Olit, Isabel Orenes-Casanova, Juandiego Paredes-Gazquez

The aim of this paper is to explore the affective and cognitive factors that condition banking relationships for economically vulnerable consumers and how these factors contribute…

Reputation and its consequences in Fintech services: the case of mobile banking

Yen Thi Hoang Nguyen, Tommi Tapanainen, Hai Thi Thanh Nguyen

Recently, traditional financial institutions are facing strong competition from disruptive innovators (Fintech firms) forcing them to increasingly invest in new IT solutions to…

Antecedents of word-of-mouth communication in the life insurance industry

Tsu-Wei Yu

This study explored the antecedents and mediators of word-of-mouth (WOM) behavior in the life insurance industry and investigated how to increase policyholders' positive WOM…

The psychological antecedents of personal financial management behavior: a meta-analysis

Kirti Goyal, Satish Kumar, Jing Jian Xiao, Sisira Colombage

The intent of this study is to aggregate, in a measurable form, the results of previous studies on the association between personal financial management behavior (PFMB) and six…

Do emotions, desires and habits influence mutual fund investing? A study using the model of goal-directed behavior

Sunderarajan Sourirajan, Swamy Perumandla

The purpose of this paper is to determine whether affective factors such as goal desires, positive anticipated emotions, anticipated regret and non-volitional actions like habits…

The antecedents of m-banking usage under capital controls in Greece – a mixed methods approach

Athanasios Patsiotis, Ioannis Krasonikolakis, Jing Lyu

Capital controls restrict cash withdrawals and international transfers, among other restrictions. The purpose of the study is to explore how capital controls have influenced…

Mobile banking service quality and customer value co-creation intention: a moderated mediated model

Rawa Hijazi

The objective of this paper is to explore the possible impact of mobile banking service quality (MBSQ) on customer value co-creation intention (CVCI).

Ethical reputation and retail bank selection: a sequential exploratory mixed-methods study in an emerging economy

Irfan Butt, Shoaib Ul-Haq, Mahmud A. Shareef, Abdul Hannan Chowdhury, Jashim Uddin Ahmed

In this study, the authors examine how a retail bank's positive, neutral, and negative prior ethical reputations influence customers' perceptions and attitudes, leading to their…

Effects of teaser rates on new credit card customers’ spending and borrowing: an empirical analysis

Keyvan Kasaian, B.P.S. Murthi, Erin Steffes

This study examines the effect of credit card teaser rates on consumer indebtedness and the revenue generated by new customers.

A systematic and bibliometric review of the financial well-being: advancements in the current status and future research agenda

Dharmendra Singh, Garima Malik

Achieving financial well-being is essential for individuals, families and countries as it leads to life satisfaction and happiness. This study synthesizes and identifies financial…

The role of the hedonistic and utilitarian quality dimensions in enhancing user satisfaction in mobile banking

Dragana Rejman Petrović, Ivana Nedeljković, Veljko Marinković

The purpose of this study is to examine the components of the utilitarian and hedonistic dimensions of the quality of mobile banking services, their impact on customer…

Towards a better understanding of the concept of revenge against banks

Samer Elhajjar

The purpose of this research is to investigate the concept of revenge against banks.

Why do you look familiar? - Exploring the role of employee-customer identification in adapting the service offering

Manoj Das, Mahesh Ramalingam

This study aims to explore employee-customer identification and its consequences in the banking, financial service and insurance (BFSI) sector. We also look at the mediating role…

Financial capability: a systematic conceptual review, extension and synthesis

Jing Jian Xiao, Jin Huang, Kirti Goyal, Satish Kumar

This study aims to examine the literature on consumer financial capability. By analyzing the research trends, theories, definitions and themes, the literature on financial…

The role of financial literacy for financial resilience in middle-age and older adulthood

Piotr Bialowolski, Andrzej Cwynar, Dorota Weziak-Bialowolska

Preserving sufficient financial assets is crucial for maintaining the standard of living. The lack of adequate financial cushion can translate into financial hardship at any age…