Strapline:For the financial services sector
Table Of Contents: Volume 36 Issue 2
The purpose of this paper is to examine customers’ perceptions of digital banking (DB), customer experience, satisfaction, loyalty and financial performance (FP) in UK banks.
Assessing the intentions to use internet banking: The role of perceived risk and trust as mediating factorsKanokkarn Snae Namahoot, Tipparat Laohavichien
The purpose of this paper is to examine the relationships among five dimensions of service quality towards the overall behavioural intentions to use internet banking in…
Perceived risk and intention to use internet banking: The effects of self-confidence and risk acceptanceDaiane Lampugnani Marafon, Kenny Basso, Lélis Balestrin Espartel, Márcia Dutra de Barcellos, Eduardo Rech
The purpose of this paper is to analyze the moderating role of self-confidence and risk acceptance on the relationship between perceived risk and intention to use internet banking.
Shari’ah supervisory board characteristics effects on Islamic banks’ performance: Evidence from MalaysiaNaji Mansour Nomran, Razali Haron, Rusni Hassan
Islamic banks (IBs) must stay Shari’ah compliant to enhance their customer loyalty and obtain a competitive edge. Given the performance of Shari’ah supervisory board (SSB…
Measuring efficiencies of Bangladeshi and Indonesian microfinance institutions: A data envelopment analysis and latent growth curve modeling approachHaruna Babatunde Jaiyeoba, Abideen Adeyemi Adewale, Khairunisah Ibrahim
The purpose of this paper is to measure the technical efficiency and growth trajectory of Bangladeshi and Indonesian microfinance institutions (MFIs). The motivation for…
Alternative payment means have been expanding rapidly in recent years. The need to identify the segments of customers that are targetable for both financial and…
Customer empowerment and firms’ performance: The mediating effects of innovation and customer satisfactionSarra Berraies, Manel Hamouda
The purpose of this paper is to examine the effect of customer empowerment (CE) on financial performance and the role of innovation and customer satisfaction as mediating…
The purpose of this paper is to identify factors influencing the adoption of mobile banking in India and develop and empirically validate a model explaining the…
Consumers’ acceptance and use of plastic money in Harare, Zimbabwe: Application of the unified theory of acceptance and use of technology 2Charles Makanyeza, Simolini Mutambayashata
The purpose of this paper is to apply unified theory of acceptance and use of technology 2 to determine factors influencing acceptance and use of plastic money in Zimbabwe.
The purpose of this paper is to examine the impact of source credibility (expertise and trustworthiness) on perceived value (perceived usefulness (PU)), as well as the…
Online date, start – end:1983
Copyright Holder:Emerald Publishing Limited
- Dr Hooman Estelami