Strapline:For the financial services sector
Table Of Contents: Volume 34 Issue 3
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyaltyMuslim Amin
– The purpose of this paper is to examine the internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty.
– The purpose of this paper is to identify the key dimensions of mobile banking (m-banking) service quality.
The purpose of this paper is to identify the factors that differentiate customers with high intentions to adopt mobile banking from others. This study examined the effect…
– The purpose of this paper is to investigate factors affecting e-banking usage based on electronic service (e-service) quality, attitude and customer satisfaction.
The effects of organization mission fulfillment and perceived organizational support on job performance: The mediating role of work engagementOsman M Karatepe, Mehmet Aga
Drawing from Bagozzi’s (1992) reformulation of attitude theory, the purpose of this paper is to propose and test a conceptual model that links organization mission…
Customer relationship management: An approach to competitive advantage in the banking sector by exploring the mediational role of loyaltySuhail Ahmad Bhat, Mushtaq Ahmad Darzi
The purpose of this paper is to develop a comprehensive integrated model which helps in explaining the impact of Customer Relationship Management (CRM) dimensions…
The purpose of this paper is to develop an original framework to explore the effects of social influence (SI), market orientation (MO) and service quality (SQ) with…
Online date, start – end:1983
Copyright Holder:Emerald Publishing Limited
- Dr Hooman Estelami