Strapline:For the financial services sector
Table Of Contents: Volume 32 Issue 7
– The purpose of this paper is to explore the influence of the dimensions of service quality on customers’ word-of-mouth (WOM) in the context of the retail banking industry.
The purpose of this paper is to propose that customer readiness and web-channel readiness for internet banking (IB) adoption are the twin universal determinants of retail…
The purpose of this paper is to review some of the key studies that are published in the last three decades on banking service quality with particular attention to the…
Online date, start – end:1983
Copyright Holder:Emerald Publishing Limited
- Dr Hooman Estelami