International Journal of Bank Marketing: Volume 31 Issue 4
Strapline:
For the financial services sector
Subject:
Table of contents
The influence of socio‐demographic variables on customer satisfaction and loyalty in the private banking industry
Volker Seiler, Markus Rudolf, Tim KrumeIn this paper the authors aim to study the impact of customer demographics on service value, customer satisfaction, and customer loyalty in the private banking industry, i.e. a…
4504
Customer satisfaction, loyalty and financial performance: A holistic approach of the Greek banking sector
Elissavet Keisidou, Lazaros Sarigiannidis, Dimitrios I. Maditinos, Eleftherios I. ThalassinosThe present paper is an attempt to provide a holistic approach of the Greek banking sector and how it operates.
7830
Fairness and financial services in Australia and the United Kingdom
Steve Worthington, James DevlinThere has been limited research into financial services customers’ perceptions of how fairly they are treated by financial services providers. Fairness as a concept has its…
996
The effects of high performance work practices on job outcomes: Evidence from frontline employees in Russia
Tanya Gibbs, Nicholas J. AshillThis study aims to empirically test a model of affective and behavioural job outcomes grounded in Bagozzi's reformulation of attitude theory in the novel context of a retail bank…
3341
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami