International Journal of Bank Marketing: Volume 31 Issue 3
Strapline:
For the financial services sector
Subject:
Table of contents
Relationships between advisor characteristics and consumer perceptions
Inga‐Lill SöderbergThis paper aims to investigate the relationships between advisor characteristics and consumer risk perception, willingness to follow advice and perception of advisor credibility…
2348
Antecedents of customer satisfaction: a study of Indian public and private sector banks
Vinita KauraThe purpose of this paper is to examine the effect of service quality, perceived price and fairness and service convenience on customer satisfaction. It also aims to compare…
4192
A relational classification of online banking customers
Lova Rajaobelina, Isabelle Brun, Élissar ToufailyThis paper aims to classify online banking customers using demographic and relationship‐based variables and describe their profiles.
4968
Determinants of bank selection in the United Arab Emirates
Hameedah Sayani, Hela MiniaouiThis study aims to identify the determinants of bank selection for Islamic and conventional banks in the United Arab Emirates (UAE).
3561
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami