Strapline:For the financial services sector
Table Of Contents: Volume 27 Issue 7
Self‐service technology for sales purposes in branch banking: The impact of personality and relationship on customer adoptionSven C. Berger
This article aims to explain the adoption of self‐service technology with pro‐active sales applications (automated teller machines or kiosk systems) in brick‐and‐mortar…
The purpose of this paper is to develop and empirically test the antecedent, mediating and moderating role of switching costs on the relationship between satisfaction and loyalty.
Elaborating on earlier research by Vrechopoulos et al., this paper aims to investigate web banking store layout effects on user‐consumer behaviour and to report on a…
The purpose of this article is to present data on the situation for small businesses during the current recession in terms of financial services support.
Online date, start – end:1983
Copyright Holder:Emerald Publishing Limited
- Dr Hooman Estelami