International Journal of Bank Marketing: Volume 25 Issue 3
Strapline:
For the financial services sector
Subject:
Table of contents
Internet banking market performance: Turkey versus the UK
Ceren Sayar, Simon WolfeThe purpose of this paper is to compare and evaluate the internet banking services of Turkey and the UK.
8327
Why do Malaysian customers patronise Islamic banks?
Asyraf Wajdi Dusuki, Nurdianawati Irwani AbdullahThe purpose of this paper is to examine the main factors that motivate customers to deal with Islamic banks particularly in a dual banking environment, like in the case of…
21047
Putting it right: service failure and customer loyalty in UK banks
Henry Jones, Jillian Dawes FarquharThe purpose of this paper is to examine minor service failures in UK banking and consider the impact that satisfaction with service recovery has on customer intentions to continue…
5493
Satisfaction and dissatisfaction in service encounters: Retail stockbrokerage and corporate banking in Thailand
Rapeeporn Srijumpa, Tanyamai Chiarakul, Mark SpeeceThe purpose of the paper is to examine customer satisfaction and dissatisfaction with interpersonal vs internet service encounters in Thai retail stockbrokerage and corporate…
4120
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami