Strapline:For the financial services sector
Table Of Contents: Volume 24 Issue 2
The purpose of this paper is to evaluate the market orientation of Slovenian banks in order to identify critical areas as well as potential barriers to market orientation…
Further probing of higher order in satisfaction construct: The case of banking institutions in MalaysiaDing Hooi Ting
This paper aims to bring a new insight by examining the satisfaction model in a more complex manner to capture the variations of the satisfaction construct better.
Through means of an empirical study of service recovery in US retail banking this paper aims to examine the link between satisfaction and various recovery strategies.
Online date, start – end:1983
Copyright Holder:Emerald Publishing Limited
- Dr Hooman Estelami