International Journal of Bank Marketing: Volume 22 Issue 5
Strapline:
For the financial services sector
Subject:
Table of contents
Customer perceptions of the value delivered by retail banks in South Africa
Geoffrey Bick, Andrew Beric Brown, Russell AbrattThis paper examines the perception and expectations of banking customers regarding the value being delivered to them by retail banks in South Africa. A literature review dealing…
6380
Efficiency, customer service and financial performance among Australian financial institutions
Elizabeth Duncan, Greg ElliottThis paper seeks to explore empirically the relationships between efficiency, financial performance and customer service quality among a representative cross‐section of Australian…
6344
The influence of employee characteristics on market orientation
Geoff Lancaster, Hans van der VeldenThis research‐based paper considers the application of market orientation in the context of the mortgage division of a large Dutch bank. Various definitions from the literature…
3054
Corporate image measurement: A further problem for the tangibilization of Internet banking services
Carlos Flavián, Eduardo Torres, Miguel GuinalíuThe study and measurement of image especially in the Internet banking field has become an important tool to help the management of the banks operating on the Internet to make…
8581
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami