International Journal of Bank Marketing: Volume 17 Issue 2
Strapline:
For the financial services sector
Subject:
Table of contents
Basic financial services needs of low‐income individuals: a comparative study in Canada
Emmanuel J. Chéron, Hélène Boidin, Naoufel DaghfousThe increase of competition in the banking industry has resulted in more attention to profitability and reduced interest in low‐income customers. Fulfilment of financial services…
1727
Quality customer service demands human contact
Necmi K. AvkiranInvestigates the interrelationships between the factors comprising the bank customer service quality construct through path analysis. Credibility is modelled as an outcome of the…
4210
Provision of electronic banking in the UK and the Republic of Ireland
Elizabeth DanielElectronic or online banking is the newest delivery channel to be offered by the retail banks in many developed countries and there is wide agreement that this channel will have a…
9638
Critical success factors for various strategies in the banking industry
Tser‐yieth ChenApplies the critical success factor (CSF) approach to identify the appropriate CSFs underlying three types of strategy in the banking industry. The empirical results of this paper…
9109
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami