International Journal of Bank Marketing: Volume 16 Issue 3

Relationship banking and the management of organisational trust

W.B. Seal

The paper analyses the personal, institutional and behavioural bases of trust in banking relations, arguing that banks should pay attention to intra‐ as well as inter‐firm…

The effect of internal marketing on organisational commitment among retail bank managers

Albert Caruana, Peter Calleya

This paper examines internal processes associated with delivering customer satisfaction focusing particularly on the relationship between the nature and extent of internal…

Demographic differences in usage and attitudes toward the Saudi Arabian EFTPoS system

Alhassan G. Abdul‐Muhmin

After only five years in operation, the Electronic Funds Transfer at Point of Sale (EFTPoS) system of Saudi Arabia has made a significant impact on the Kingdom’s commercial…

Assessing the environmental risk exposure of UK banks

Paul Thompson

In recent years, bankers have come to realise that banking operations, in particular lending, affect and are affected by the environment and that consequently the banks might have…