International Journal of Bank Marketing


For the financial services sector



Table Of Contents: Volume 14 Issue 7

Structural equation modelling of overall satisfaction and full use of services for ATMs

Mark M.H. Goode, Luiz A. Moutinho, Charles Chien

Tests an hypothesized model which measures the overall satisfaction gained from, and the full spectrum of services attached to, the use of automated teller machines…

Determinants of customer satisfaction in retail banking

Terrence Levesque, Gordon H.G. McDougall

Points out that customer satisfaction and retention are critical for retail banks, and investigates the major determinants of customer satisfaction and future intentions…

Ethnicity and consumer financial behaviour: a case study of British Asians in the pensions market

Dawn Burton

Observes that, although ethnicity is an important issue in consumer behaviour, it has received relatively little attention in the UK. Indicates that there are considerable…

The impact of the Basle capital adequacy ratio regulation on the financial and marketing strategies of Islamic banks

Rifaat Ahmed Abdel Karim

Reports that, unlike Western commercial banks, Islamic banks are prohibited by Islamic precepts to receive or pay interest, inter alia, in all their transactions. Argues…



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Emerald Publishing Limited

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  • Dr Hooman Estelami