International Journal of Bank Marketing: Volume 12 Issue 4
Strapline:
For the financial services sector
Subject:
Table of contents
Service Quality: : Students′ Assessment of Banks and Building Societies
Barbara R. Lewis, Jayne Orledge, Vincent‐Wayne MitchellInvestigates service quality in the student market for financialservices. Reports empirical work in which students′ attitudes towardsthe service provided by their banks and…
3029
Credit Card Possession and Other Payment Systems: Use Patterns among Asian and Hispanic Consumers
Nejdet Delener, Herbert KatzensteinExplores the socioeconomic and demographic characteristics of Asian andHispanic credit card holders. Outlines a conceptualization of therelationships between alternative payment…
2157
Distribution of Life Assurance and Investment Products: The Scottish Mutual Life Assurance Industry
Angus W. LaingThe Financial Services Act (FSA) has had a major impact on thedistribution strategies of life assurance companies in Britain. Inparticular it has led to a shift away from reliance…
818
The Fuzzy Industry Maturity Grid (FIMG): Its Application to the Singapore Banking Industry
Poh Huat Tay, Seow Eng OngIntroduces the Fuzzy Industry Maturity Grid as an extension of theIndustry Maturity Grid for diagnosing an industry, to identifyfast‐growing sectors and to map out growth…
1335
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami