International Journal of Bank Marketing: Volume 11 Issue 1
Strapline:
For the financial services sector
Subject:
Table of contents
Consumer Adoption of Self‐service Technologies in Retail Banking: Is Expert Opinion Supported by Consumer Research?
Norman E. Marr, Gerard P. PrendergastDue to deregulation, the New Zealand retail banking environment ischaracterized by change, especially in the area of self‐servicetechnologies. The success of these technology…
842
Retail Banking in Spain: Recent Changes and Their Effect on the Content and Culture of Front‐desk Jobs
Francisco Bosch FontSpanish retail banking can be considered largely representative ofretail banking in other developed European countries. Thetransformations in the Spanish retail banking system…
173
Customer Care and Service: A Case for Business Ethics
Paul T. GibbsThe notion of business ethics is explored as a way of understandingdifficulties in bridging the credibility gaps between management′sintention, staff′s committed implementation…
524
US Regulation of Foreign Banks and the Financial Services Sector
Charles W. HultmanThe ability of foreign banks to market their services byestablishing a physical presence in US markets to a great extent dependsupon US legislative enactments, regulatory actions…
112
ISSN:
0265-2323Online date, start – end:
1983Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Hooman Estelami