Industrial Management & Data Systems: Volume 98 Issue 2

Cogeneration and self‐generation for energy agility

Harold P. Langford, Larry Scheuermann

Agile manufacturers depend on low cost, abundant electricity to remain competitive in the global marketplace. Self‐generation of electricity or cogeneration of electricity and…

An analysis of the Taiwan retail market using Leites’ method

Charles V. Trappey

Links and analyzes qualitative and quantitative sources of information about the Taiwan retail market using an adaptation of Leites’ method. Qualitative interviews are abstracted…

5‐S practice: a new tool for industrial management

Samuel K.M. Ho

It has been recognised that Japanese firms are clean and orderly. The same is true for high quality Western firms. Over the last two decades, the Japanese have formalised the…

Managing programmer resources in a maintenance environment with function points

Robert A. Fleck, Jr

Programmer resources as measured in available hours are often a limiting or constraining resource in software projects and maintenance. A key element in software project…

Gathering customer feedback via the Internet: instruments and prospects

Scott E. Sampson

For many years companies have collected feedback from customers through means such as comment cards and toll‐free telephone numbers. The feedback data can be used by companies to…

Operational competitive requirements for the twenty‐first century

T. Hillman Willis

To stay competitive in future global markets, manufacturers must face the challenge to sustain superior performance in three important aspects of operational capability �…