Industrial Management & Data Systems: Volume 97 Issue 2

Subjects:

Table of contents

Decision support system: use IT or skip IT

Bel G. Raggad

Using a decision support system (DSS) delays the decision‐making process and commits the user to the cost of invoking the system. The existing configurations of decision support…

3410

The millennium bug ‐ how big is its bite?

Len WIlliams

Provides a summary of the points raised at a recent chief executives conference, in trying to ascertain how real the year 2000 problem is, and gain an idea of its scale. Describes…

117

When strategic alliances make sense

William A. Drago

Suggests that strategic alliances have become a popular competitive weapon, yet knowledge of when effectively to use this interorganizational relationship remains scarce. Examines…

4308

Expert systems and the implementation of quality customer service

Matt Eppinette, R. Anthony Inman, Roger Alan Pick

Argues that expert systems are a useful tool in implementing quality customer service. Examines seven steps of customer service and illustrates how expert systems can support each…

1966
Cover of Industrial Management & Data Systems

ISSN:

0263-5577

Renamed from:

Industrial Management

Online date, start – end:

1980

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editors:

  • Dr Alain Yee Loong Chong
  • Prof Hing Kai Chan